Before you can fix what's wrong, you need to know exactly where things stand. An Operations Audit is a focused, hands-on review of your business — I come in, look at how things actually run day to day, and hand you back a clear, practical report you can act on immediately.

The review covers:

Financial oversight — budgeting practices, cost control, revenue opportunities
Staffing & HR — scheduling, training gaps, retention risks
Operations & service delivery — where bottlenecks or breakdowns are happening
Marketing & guest experience — how the business is presenting itself and performing against it

You get a department-by-department written report with specific, actionable recommendations — not generic advice, but a plan built around your property, your team, and your constraints.

Past engagement: Conducted a full operational review of finances, HR, marketing, dining, and housekeeping for the ownership of Somerset Lakeside Resort, delivering a department-by-department improvement plan.

Typical engagement length: 3–10 days on-site, report delivered within a week of visit
Rate: $2,500/week